1. Introduction
At deal-nest.xyz, we are committed to providing a smooth shopping experience with clear and straightforward shipping policies. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
2. Shipping Timeframe
Due to the exclusive nature of our private sales, all orders will be processed and shipped between 2 weeks and 1 month* from the date of purchase. This extended delivery time allows us to offer you unique products at exceptional prices.
- Processing Time: Orders are processed within 5-10 business days after payment is received. During this period, we prepare your items for shipment.
- Shipping Time: Once your order has been processed, it will be shipped, and you will receive a notification with tracking information. Delivery typically can take 20-25 business days after the item has been shipped.
* In the event that a product is not received, we cannot be held responsible for any delays or losses caused by the shipping company, customs, or unforeseen circumstances beyond our control. Deliveries are subject to stock availability only. You accept the risk of NOT receiving a product.
3. Shipping Destinations
We offer worldwide shipping to a variety of destinations. Please note that we do not ship to P.O. boxes or military addresses (APO/FPO).
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the size and weight of your order. All shipping fees are non-refundable.
Note: Any customs fees, import duties, or taxes levied by the destination country are the responsibility of the customer. deal-nest.xyz is not liable for any additional charges incurred during the shipping process.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email. Please allow up to 7 days for the tracking information to update after receiving your shipment confirmation.
6. Delayed or Lost Shipments
While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as customs clearance or carrier issues.
- Delayed Shipments: If your order is delayed beyond the expected delivery timeframe, please contact our customer service team. We will work with the carrier to resolve the issue as quickly as possible.
- Lost Shipments: If your order is confirmed as lost by the carrier, we are not responsible for the loss and no refunds will be issued. As this is a private sale in collaboration with our suppliers, once the product leaves the warehouse, any issues with delivery must be resolved with the shipping carrier directly.
7. Incorrect Address
It is the responsibility of the customer to provide accurate shipping information. deal-nest.xyz is not liable for orders shipped to an incorrect address provided by the customer. If you realize an error in your shipping address, please contact us immediately. If the order has not yet been processed, we will attempt to correct the address.
8. Failed Deliveries and Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed at customs, we will notify you via email. You will be responsible for additional shipping costs to reship the package.
If you choose not to have the package reshipped, we will refund the cost of the items, minus the original shipping fees and any return shipping charges imposed by the carrier.
9. Damaged Items
If your order arrives damaged, please contact us within 7 days of receiving the package. Provide detailed photos of the damage, and we will assist you with a replacement or refund.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team.
