Refund and Returns Policy

1. Introduction

At deal-nest.xyz, we strive to offer high-quality products through our exclusive private sales. Due to the nature of our business, all sales are considered final. We encourage our customers to review their orders carefully before completing any purchase, as we are unable to offer returns or refunds except under specific circumstances outlined below.

2. Non-Returnable Items

All products sold on deal-nest.xyz are part of limited-time, private sales events. As a result, we do not accept returns, exchanges or offer refunds on items once the purchase has been completed, except in the case of:

• Defective items: If the product is damaged or defective upon arrival.
• Incorrect items: If the item you received is not the item you ordered.

3. Damaged or Defective Items

If you receive a product that is damaged or defective, you must notify us within 7 days of receiving the item. To request a replacement or refund for a defective product, please follow these steps:

1. Contact our customer service team with your order number and a description of the defect.
2. Provide photographic evidence of the damage or defect.
3. Upon review and approval, we will either:
   • Replace the defective item, or
   • Issue a refund for the defective item.

Important: We reserve the right to request that you return the defective item before we process a replacement or refund. In such cases, you will be responsible for return shipping costs unless the defect is confirmed to be due to our error.

4. Incorrect Items

If you receive an item that is different from what you ordered, you must notify us within 7 days of receiving the product. Please follow these steps:

1. Contact our customer service team with your order number and details of the incorrect item.
2. Provide evidence (e.g., a photo) to show that the item is not what you ordered.
3. Upon review, we will:
   • Arrange for the correct item to be shipped to you, or
   • Offer a refund if the correct item is not available.
     
     

5. Non-Refundable Situations

Refunds or replacements will not be offered in the following situations:

• The item is not defective or damaged and was delivered as described.
• The item is not returned in its original condition (e.g., used, worn, or altered).
• The return request is made after 7 days of receiving the item.
• Change of mind or dissatisfaction with the product after purchase.
  
  

6. Refund Process

IF a refund is approved, it will be processed using the original method of payment. Please note:

• Refunds can take up to 10-14 business days to appear on your statement, depending on your payment provider.
• Any original shipping fees are non-refundable.
• We reserve the right to deduct return shipping costs (if applicable) from your refund.
  
  

7. Cancellation Policy

Due to the exclusive nature of our private sales, once an order is placed, it cannot be cancelled. Please ensure that your order is correct before completing the purchase.

8. Exceptions

In rare cases, deal-nest.xyz may, at its sole discretion, approve a return or refund outside of these conditions. This will be handled on a case-by-case basis and does not establish a precedent for future returns or refunds.

9. Contact Us

For any questions about our Returns and Refunds Policy or to submit a request, please contact our customer support team.